Tenant Screening Questions & Answers

Applicants can pay using all major credit, debit and prepaid cards.

Every renter who starts the screening process through RentSpree is required to complete an identity verification process before he or she can submit their reports.

Yes, you can. After applicants submit their reports, you can retrieve them instantly, no matter what day or time they’re submitted.

You can add online applications and screening reports to your listing during the listing creation process. You can also add these to your listing after it’s been created.

Once an applicant submits their application and reports, all will be available for you to access within seconds. You’ll receive an email for each applicant’s successful submission.

Reports are available for 30 days after they are first accessed. You can save or print reports at any time before the 30 days pass.

You can apply by clicking the “Apply Now” button on a listing or by clicking the link you receive in an application invitation from a landlord.

We charge $30 ($20 in New York)* to submit a full screening package.

We accept all major credit, debit and prepaid cards. Payment is collected once you’re ready to submit.

Yes, just let the landlord of the property know you’ll need them to send you a request from the Rentals.com platform. Landlords can contact us at +1 (866) 730-7177 to learn how to do this.

Yes, you’ll receive a copy of all submitted reports after the landlord accesses them.

No, it will not be damaged. All credit checks are done using a soft inquiry, meaning your score won’t be damaged and you won’t receive an inquiry on your report.

All landlords will receive immediate access to completed reports once they’re submitted. They’re accessible at any time, including nights and weekends.

Rentals.com and RentSpree are not involved with the decision-making process. Please reach out to the landlord directly for updates.

Yes, you can apply and submit an online application and screening reports at any time.

Applying online through Rentals.com guarantees your completed application and reports will be shared instantly with the landlord of the property, increasing the chance you’ll be selected. As mentioned above, the credit check will not damage your credit score as all credit checks are soft inquiries. Your personal information is secure, meaning nobody will be able to access your social security number. You can also submit your application to additional properties without having to fill out all of your information again.

All reports are valid for 30 days after the date they are first accessed by landlords.

Please call TransUnion to investigate at +1 (866) 775-0961. You may also call RentSpree at +1 (323) 212-6426 for additional clarification or questions.

Most errors have instructions on how to proceed. If you’re still having difficulty after reviewing and following these instructions, email [email protected] or call +1 (323) 212-6426 for assistance.

We recommend reaching out to the landlord of the property and asking him or her to add it to their listing or send you an application invitation for the property. Landlords can contact us at +1 (866) 730-7177 to learn how to do this.

Yes. Rentals.com and RentSpree don’t store your social security number or make it available for landlords to access. All sensitive information is encrypted.

You can reach RentSpree by emailing [email protected] or calling +1 (323) 212-6426. The company’s hours are 10:00 am - 8:00 pm EST Monday through Friday.